You need these Tutor Business Policies {Back to School Prep Series}
When a family cancels a session with less than 24 hours notice for the second time in a month, misses a payment, or is consistently late either on the drop off or pick up end, you can do one of two things:
- Accept these mix-ups as part of the job and hope they do better next time.
- Rethink your tutor business policies.
I’m secretly over here hoping you chose option 2. 😉
Why do We need tutor business policies?
- We are professionals that have a business to run smoothly and efficiently.
- We have business expenses that need to be paid or our budgets go in the red.
- Our time is valuable and should be respected.
- How do you know when it’s time to revamp a policy?
A great time to discuss policies is during your enrollment conversation. Take a peek at how we handle these conversations in our masterclass, Enrollment Conversations: Making Genuine Connections, Building Relationships, & Handling Sales and Objections in our Members Academy!
When to create a policy
You see a repetitive pattern of error or confusion on behalf of your families that could simply be due to a lack of communication on your part.
You’re asked the same questions about specific policies every time you start with a new family and find yourself having to repeat it a lot. (Stick that in your policy handbook!)
The policy is in place, but may need some rewording to make it clear and direct with a friendly tone.
Tutor Business Policies put you in the driver seat
The policies you make will put you in the driver’s seat of your business and will help keep you afloat. By taking the time to craft carefully written policies, you are being preemptive. It’s all there in print for families to read when they begin tutoring with you, so there is no confusion. And YES- It’s OK to let families know that your policies have been updated, even if they’ve been with you for a long time.
Are your tutor business policies already updated, or do they need a little refresh? If they need a refresh, you can learn more in this video!
Looking for more tutoring tips?
Visit this post for more back to school tutoring tips.
P.S. Did you forget something? Your Tutor Tool Kit! Get it here.
One of the best things about joining Tutor Success Academy was the support I received in setting up my business policies and procedures. This is closely intertwined with the Tuition Model/Fee Structure that is described in the course. Presenting my new policies and procedures document to clients has been a smooth process. It lets both parties know what is expected and this creates an atmosphere of calm. It also helps to present me as a professional.
Thank you for your kind words! We are so glad that we were able to help you establish your policies and procedures!
I LOVE how you defined the reason for creating a policy:
“ You see a repetitive pattern of error or confusion on behalf of your families that could simply be due to a lack of communication on your part.”
Yes!! Sometimes it can be very overwhelming to figure out what to create a policy for, but this tip helps you focus on the policies that your business needs the most! It’s all about the mindset. Now when something happens that irritates you, make a mental note that it needs to be updated in your policies! 🙂
Thank you, I am glad to have found you prior to starting my business so I can start off on the right foot.
I am grateful for what I have learned about implementing policies. That has been a huge struggle and TSA has laid out a great framework for both policies and tuition model. I can’t wait to implement… I will share when I do!!!
I am just in the planning stages, so having the information about policies is very helpful. Previously, I would probably have answered option 1 at the beginning of the blog. Thanks for all of the information.
You’re very welcome! It is amazing to be able to get your policies started from the beginning!
The information about creating policies has been very helpful. This would have been a difficult area for me. I probably would have gone with option 1 above. Thank you!
Creating policies can be intimidating, but it makes such a difference in your business!