When a family cancels a session with less than 24 hours notice for the second time in a month, misses a payment, or is consistently late either on the drop off or pick up end, you can do one of two things:
- Accept these mix-ups as part of the job and hope they do better next time.
- Rethink your tutor business policies.
I’m secretly over here hoping you chose option 2. 😉
Why do We need tutor business policies?
- We are professionals that have a business to run smoothly and efficiently.
- We have business expenses that need to be paid or our budgets go in the red.
- Our time is valuable and should be respected.
- How do you know when it’s time to revamp a policy?
A great time to discuss policies is during your enrollment conversation. Take a peek at how we handle these conversations in our masterclass, Enrollment Conversations: Making Genuine Connections, Building Relationships, & Handling Sales and Objections in our Members Academy!
When to create a policy
You see a repetitive pattern of error or confusion on behalf of your families that could simply be due to a lack of communication on your part.
You’re asked the same questions about specific policies every time you start with a new family and find yourself having to repeat it a lot. (Stick that in your policy handbook!)
The policy is in place, but may need some rewording to make it clear and direct with a friendly tone.
Tutor Business Policies put you in the driver seat
The policies you make will put you in the driver’s seat of your business and will help keep you afloat. By taking the time to craft carefully written policies, you are being preemptive. It’s all there in print for families to read when they begin tutoring with you, so there is no confusion. And YES- It’s OK to let families know that your policies have been updated, even if they’ve been with you for a long time.
Are your tutor business policies already updated, or do they need a little refresh? If they need a refresh, you can learn more in this video!
Looking for more tutoring tips?
Visit this post for more back to school tutoring tips.